Dear Kevin Ng,It is with utmost sincerity that I, as an elected people's representative inform your goodself of my intentions pertaining to the above referred matter.
Several concerned and dissatisfied users of your service who have allegedly subscribed to the abovementioned package presented me with their plight back in December. Their disapproval of your alleged breach of contractual agreement on their subscription of your offer, was apparently shared by a significant number of subscribers.
I was informed that their dissatisfaction, which many have fed-back to your goodselves through proper channels, have fallen to deaf ears. Upon receiving their plight, I felt that my duty as an elected people's representative was to highlight it to the public of such happenings, and also to draw the attention of your goodselves to the matter.
With great efficiency, no less expected from an organisation of your calibre, a statement was made the very following day that those who are still under contract, will be honoured full connection speed in accordance to the said contract. The complainants we appeased, so i considered the matter closed.